Returns
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Refund Process
At S3-NutraKart, we aim to provide you with the highest quality supplements and a seamless shopping experience. If you are not fully satisfied with your purchase, our Returns & Refunds Policy will guide you through the process.
Eligibility for Returns
You can request a return within 7 days of receiving your order.
To be eligible:
The product must be unopened, unused, and in its original packaging.
The product must have all seals, labels, and barcodes intact.
Opened or used products cannot be returned due to health and safety reasons.
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Non-Returnable Items
Products purchased during a sale, clearance, or special promotion.
Free gifts or promotional items.
Products damaged due to mishandling after delivery.
Damaged, Defective, or Wrong Item Delivered
If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of delivery by emailing support@s3nutrakart.com with pictures of the product and packaging.
After verification, we will arrange a replacement or issue a full refund (including shipping charges, if applicable).
Refund Process
Once your return is approved and product is received back, we will initiate your refund.
Refunds will be processed to your original payment method (credit/debit card, UPI, wallet, etc.) within 5–7 business days.
In case of COD orders, refunds will be processed to your bank account after we receive your details.
Return Shipping
If the return is due to our mistake (wrong/damaged product), we will bear the shipping cost.
If the return is due to personal reasons (change of mind, ordered by mistake, etc.), the customer will bear the return shipping charges.
Order Cancellations
Orders can be canceled before they are shipped for a full refund.
Once shipped, cancellation is not possible. You may request a return as per our policy.
Call us
You can text here as wellÂ
+91 8208177057
Raise your complaints here.
contact@s3nutrakart.com
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